In Berkeley and Oakland, Calif., the three Pegasus Books locations are all open for limited in-store browsing at reduced hours. Owner Amy Thomas reported that Pegasus began offering free local delivery a few weeks after the stores had to shut down, on March 16. About a month after that, they started curbside sales, and the first of the three stores to reopen for browsing did so in July.
Masks are required, and customers are asked to use hand sanitizer before entering. The three members of the Pegasus Books team who work in the office warehouse come in separately and on different days. Thomas noted that all of the decisions about safety measures and precautions have been "staff-led."
For the most part, Thomas continued, there have been few problems with customers refusing to wear masks or follow social distancing guidelines, but there was a very ugly incident a few days ago involving a woman who tried to bring her children into the store while they were all eating ice cream. When asked to wait to enter the store until her kids were done with the ice cream so they could put on masks, the woman had a "total meltdown" and berated the store's staff. It was particularly upsetting, Thomas said, because up until that point most everyone had been pleasant and understanding.
Even with the heatwaves, rolling blackouts and wildfires that have gripped California, Thomas said that things have been manageable so far, though the credit card machines went down briefly last Sunday due to lightning interfering with the satellite signal. The smoky air has also been quite intense, and it is preventing them from keeping doors propped open to aid in ventilation. Joked Thomas: "I am currently trying to figure out how to prep for locusts and raining frogs."
Thomas noted that prior to March 16, Pegasus Books employed 35 people. Today the stores have 17 employees. Some have moved, some have quit and some still don't feel comfortable returning to work in a retail space. She noted that while the team would like to start increasing the hours of operation, that isn't really feasible without more staff.
The store received PPP funding late in the second round, which Thomas and her team used to start paying vendors. While they've made some good headway in that regard, there is still a lot to do, and sales are still down more than 55%. She added that she's grateful to Binc, Richard Patterson and to author Charlie Jane Anders, who started organizing authors to do bookstore fundraisers days after the crisis started.
After protests against police brutality and systemic racism spread across the country in late May and June, Thomas and her team pledged to the Pegasus Books staff that they would do a complete review of all hiring and training practices and do anti-bias training both individually and as a group. The store will also increase its efforts to highlight books by BIPOC authors and illustrators, which, she noted, was already a major goal of the children's book buyers. That same effort will be extended and stepped up across all of the store's categories, she added.
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Rosaura Magaña, owner of Palabras Bilingual Bookstore in Phoenix, Ariz., said her store is currently open by appointment only. Appointments are booked in 30-minute blocks, and customers get the whole store to themselves for the duration of the appointment.
Magaña reported that she, her partner and one employee are doing well. They check in with each other and are busy fulfilling online orders, maintaining a couple of monthly events and making plans for the holiday season, as well as handling the day-to-day running of the store. There was definitely a period of adjustment, she added, when they were faced with a lot of new challenges and changes, but they've "fairly easily" reached a new normal.
She and her team have not run into any problems with customers refusing to wear masks, with Magaña noting that they make sure to give customers the "ground rules" whenever they set up appointments. She also pointed to the fact that the store primarily serves communities that are disproportionately affected by Covid-19 as a reason for not seeing any mask resistance.
On the subject of the summer's nationwide protests, Magaña said the store has always worked with organizations and individuals that do the work of fighting social inequalities and, as a bilingual bookstore, Palabras has always primarily carried the work of BIPOC authors.
It's easy for a business to write a statement or say Black Lives Matter, she continued, but her questions through it all have been what exactly are these businesses doing, and how does their work reflect that? For her store, she said, their work reflects their mission by being a community-centered safe space for communities of color. She hopes this "much needed, though difficult at times" period of social unrest and action "moves all businesses and organziations to see how they can improve and evolve to support their BIPOC members and community." --Alex Mutter