Today
Red Fox Books and the
Hyde Collection will
co-sponsor
The Cat in the Hat's 50th birthday party. Why is this news?
Because it reminds us that the book business is as much about pleasure
and beginnings as it is about the daily grind of independent retailing.
Compared to the mischievous old rhyming feline, Red Fox Books is a
newborn. Susan Fox and Naftali Rottenstreich opened their shop last
October in Glens Falls, N.Y. According to the ABA, it is one of
nearly
100 independent bookstores that made its debut in 2006.
This begs an inescapable question from anyone who has seen so many good
indies fade to black (or red to be more precise) in recent years: Why
would anyone open a bookstore in these perilous times?
The simple answer is that Susan and Naftali were living in New York
City, working in academia, had been booksellers when they were younger
and wanted to become bookstore owners.
As is often the case, their quest began with what might be called the
Bookstore Cat effect: "We were looking for that little used bookstore
with the cat, etc.," Susan admits, citing an idyllic fantasy we've all
nurtured.
Fortunately their romantic vision of bookstore life was backed by solid
investigation before they chose downtown Glens Falls, a city of 14,000
with a commitment to revitalization and a clear need. "When we started
doing our research, we found that people really wanted a bookstore
here," Susan says. "We weren't sure what to expect in a city that
hasn't had a bookstore in 40 years, but our customers read a little bit
of everything. I think it's the rugged individualism of Adirondack life
that creates this sort of independence of mind and spirit."
The day-to-day reality is a juggling act, though one Susan considers
invigorating: "I find I get bored easily at work, which is why I like
owning a bookstore. There's never a dull moment, and I have to be
events planner, marketing expert, ad designer, human resources
director, bookkeeper, customer service rep, cashier, all at once. Oh,
and bookseller, which is the best part."
Dr. Seuss certainly understood multitasking.
"Have no fear!" said the cat
"I will not let you fall.
I will hold you up high
As I stand on the ball.
With a book on one hand!
And a cup on my hat.
But that is not ALL I can do!"
Said the cat . . .
Since this is a bookstore Web siteseeing tour, I asked Susan about the
store's Web site and how, as a newcomer, she perceived the online book
world. Using
Booksense.com ("That was just one step we wouldn't have
to do ourselves."), they recently added a
MySpace page. "You know
what's amazing. It really works. Luckily, one of our employees, Brigit
Culligan, is enthusiastic about the Web and handles the updates."
Susan believes that the store's immediate goal online is to attract
local attention. The Adirondack region offers ample opportunity to
develop a larger customer base. E-mail marketing has already played a
key role ("The best thing we've been doing from day one is e-mail,
using
Constant Contact.") and the bookstore is actively involved with
North Country Public Radio's
Readers and Writers on the Air.
What is on Susan's wish list for future online marketing? "I think I
would like a more interactive Web site that would allow customers to
access their store accounts to see a list of their previous purchases,
the placement and status of special orders, their frequent buyer
balances and even to engage in book discussion forums. It would save
our staff time in making phone calls and following up with special
orders and would encourage customers to return to the Web site
frequently. I would also like to have our inventory online (and,
ideally, in real time) so that they could search our database. I would
also like to start putting our shelf talkers online because they work
so well in the store."
The current priority for Red Fox Books, however, is to pay tribute this
weekend to
The Cat in the Hat, who even in middle age continues to make
significant contributions to the hearts, minds and bottom lines of
bookstores everywhere.
According to Naftali, "Running an independent bookstore is analogous to
The Cat in the Hat in at least one critical sense. While we may all
have the desire to dispel a day's boredom through some reckless fun, we
must always bear in mind that mother will be home soon."--Robert Gray
(
column archives available at Fresh Eyes Now)