There are plenty of bookstore websites on the Internet and innumerable hyperlinks, but the link to the Bookloft's intriguing Thomas Pynchon Beer Bet
is my current favorite. It needs an update (inquiring minds want
real-time scoring as the deadline looms), but it
also illustrates how a bookstore's online presence can
be at once serious business and pure entertainment.
Even when we're just entertaining ourselves.
Any
visit to a bookstore's website begins on the front porch--the home
page. A good porch invites people to stop by and pull up a
chair, but that's not enough to keep them around. You
have to build a house, room opening upon room, behind that porch
so visitors can enter and spend time . . . and money.
The Bookloft's
website lets you know just how big its virtual house is with
the first words you see on the home page: "Welcome! See that
search bar just above? Through that portal you can find all the books
in print in the USA!" And just in case you don't find your book in print, the BerkshireBooks.com link nearby takes care of out-of-print alternatives.
"We
are paying more attention to linking," said the Bookloft's owner Eric
Wilska. In addition to offering a series of portals between thebookloft.com and BerkshireBooks.com, the
Bookloft creates hyperlinks that encourage visitors to
move through and even beyond the website to complementary
national or regional sites.
Nationally, consider the pigeon book.
Wilska has made a concentrated handselling commitment to Pigeons: The Fascinating Saga of the World's Most Revered and Reviled Bird
by Andrew D. Blechman, a local author. "We're making a big push on
the pigeon book," Wilska said, pointing to his own Staff Pick.
The bookstore
offers signed copies and free shipping on the title. A series
of links promote the book nationally while directing
potential buyers back to the Bookloft's website.
A link at the bottom of Wilska's Staff Pick directs you to an interview with the author
at the website for The Humane Society of the United States,
where a box-link at the end of the interview returns the
favor, stating: "Copies of the book signed by the author are
available only through Blechman's hometown bookstore, The Bookloft.
Because The Bookloft supports HSUS efforts to protect pigeons and all
animals, the store is offering signed copies for customers ordering
online."
That's not all. "If you go to Andrew's site, he refers people back to the Bookloft," said Wilska. Clicking on a Buy the Book link brings you to a page where Bechman offers his own recommendation to "buy signed copies of Pigeons at the author's hometown independent bookstore."
On the local and regional level, the Bookloft's Community Services
link highlights programs for local teachers,
insitutions and authors (the latter with a link out to
Wilska's book-on-demand company, The Troy Book Makers). Also featured is another link out of the website to an innovative "shop local" program called BerkShares.
Locally, regionally or nationally, the goal for thebookloft.com remains the same--to increase customer interest, loyalty and sales while retaining an independent identity for the bookstore.
Wilska cites a redesigned bookmark
that makes a clear statement of the Bookloft's online intentions. He
believes this effort will pay major dividends over time. "It will
happen," he said. "We had a couple of orders from Michigan recently.
Getting an order like that is absolute gravy."
As he continues
to search for improvements and opportunities online, Wilska also
looks forward to a planned upgrade for the Booksense.com
shopping cart. This will permit him to sell sidelines
on the website, including his Sticky Fingers Farm maple
syrup, which is currently sold in the bookstore and at
two local B&Bs whose links are featured the bookstore's home page.
"The
changes Booksense.com is making are going to allow non-book items on
the site, which is great," said Wilska. "I'm so into that." He added
that this could open up many other possibilities for thebookloft.com,
including working with some Berkshire region artists and
photographers.
Rooms opening upon rooms. The evolution
of a dynamic bookstore website hinges on the eternal search for
the missing link.
Oh, and the latest Thomas Pynchon
Beer Bet score? Bookloft has sold 32 copies. In a last gasp
promotion, manager Mark Ouilette is now offering customers
"a coupon good for a beer at our local micro brewery, Barrington
Brewery," with each book sold. "Customers get involved with the whole
bet story," said Wilska. "Kinda funny. Not looking good for
Mark, though."--Robert Gray (column archives available at Fresh Eyes Now)