Adam Miller has been named president and CEO of Joseph-Beth Booksellers, which has three superstores--in Lexington, Ky., Cincinnati, Ohio, and Crestview Hills, Ky.--and three hospital shops, at the Cleveland Clinic, Cleveland, Ohio, the Jewish Hospital and the Christ Hospital, both in Cincinnati.
Last week, Mark Wilson was let go as president and CEO of Joseph-Beth Booksellers after seven years in the position.
Miller has worked in "retail management" at American Eagle Outfitters, Victoria's Secret and Lane Bryant, according to the Herald-Leader. Among other plans, he told the paper that he aims to develop a strong e-commerce strategy. Social marketing platforms will be honed, he said, and stores will gather "profile information that allows us to communicate with customers in a more personal way." In addition, he plans to use "other in-store technologies and perks to improve the in-person book-buying experience."
Robert Langley, owner and chairman of Joseph-Beth Booksellers, said in a release, "During this time of retail transformation, there is no better person to lead Joseph-Beth Booksellers than Adam Miller. Adam has more than 30 years of retail leadership experience and has served as an industry consultant to many of today's advancing retail brands. He is a proven strategic business leader with deep understanding and passion for customer experience and leading winning teams by example. We are committed to the success of Joseph-Beth Booksellers and believe Adam is exactly what Joseph-Beth needs to enter its next chapter in creating personalized customer experience and brand growth."
Miller commented: "The opportunity ahead for Joseph-Beth is significant. To seize it, we will focus clearly on our customers and communities, our products, move fast to innovate and continue to transform. A big part of my job is to innovate and personalize our brand experience, while positioning our vision and strategy to meet and exceed the changing landscape of the retail industry."