'It's What's Going on Inside the Store that Matters'
"We put a lot of thought into the design and feel of both our physical and online stores to make them attractive to our customers. While you might not control the size of your store, you do control the quality of your customer service and professionalism and your relationships with authors, publishers, vendors, and other businesses, as well as the types of books you sell.
"I spend a lot of time thinking about how to make sure everyone who steps into this store has an exceptional experience. Our staff is not only very knowledgeable about books but has also developed a deeper relationship with the community we serve. As a community-owned bookstore, we hold that as our guiding principle.
"No one cares how big or small your bookstore is if it is a poorly run business! In essence, it's not about the physical size of your bookstore; it's what's going on inside the store that matters."
