We all have favorite travel destinations we "discovered" at some point,
and to which we return whenever we can. The urge to go back applies
even more to Web siteseeing because it's so easy--no long lines, no
traffic jams, no lost luggage, no screaming kids (headphones help).
Why do people visit certain Web sites day after day? Why do you? Why do
customers visit certain bookstore Web sites regularly? Why don't they?
In response to my first column for
Shelf Awareness,
a reader disagreed with this statement: "Presumably, the sites weren't
built for current patrons, nor are they there to lure readers into the
bricks-and-mortar store." He said a lot of regular customers used his
site "as an additional way to stay in touch, and to help them plan
visits to the store--both in terms of checking times/dates of events
and also to search for books using our online db before driving here to
buy the books in person."
I agree, but--if I may paraphrase Miss Peggy Lee--"Is that all there is
. . . to a bookstore Web site?" Event schedules and title research are
important services, but they're modest goals. You can drive a Ferrari
to the supermarket for groceries. Is that the best use of its potential?
Some Web sites do try harder. The July 6 issue of
Shelf Awareness reported that at
Mystery Lovers Bookshop,
"30% of store revenues come from online sales." While the site itself
isn't visually striking, it is absolutely packed with useful
information for mystery fans, and offers a range of incentives to
purchase books online, including discounts and free shipping. I'm
currently interviewing owners Mary Alice Gorman and Richard Goldman.
I'll share their thoughts on the topic with you in an upcoming tour
stop.
I'll also tell you about
Pass Christian Bookstore,
which was leveled during Hurricane Katrina and has survived the
perilous transition period by functioning aggressively and passionately
as an online operation. Author
Carolyn Haines
called my attention to this effort and suggested I contact owner Scott
Naugle. "They've built a great e-mail list," she said, "and stay in
touch with their clients in that way, until a new storefront can go
up." Scott and I are now discussing his online strategy ("Our Web site
has kept us in business," he wrote), and I'll share his thoughts with
you soon.
Ultimately, it's all about return trips. We travel to certain places
for many reasons, but we go back out of loyalty and a desire to
replicate a pleasurable experience. It doesn't have to be complicated.
For years, my morning ritual has included a cup of coffee and a visit to
Arts & Letters Daily.
The site is simplicity itself visually, and hasn't changed much in all
the time I've been going there. Each morning, new links are posted for
three articles, culled from all over the Web. There always seems to be
something worth reading.
So I return every day.
On the other hand, New York's
Metropolitan Museum of Art
has an intricate, beautiful Web site. Even though I'm a
bricks-and-mortar member (if a long-distance one here in Vermont), I
seldom visited online until they began posting "Today's Featured Work
of Art from the Permanent Collection" on their home page. That
relatively simple addition, fresh each morning, has altered my
relationship with the museum.
So I return every day.
"By and by I got this idea of a travelling bookstore," Christopher Morley wrote nearly a century ago in
Parnassus on Wheels.
"I had always been a lover of books, and in the days when I boarded out
among the farmers I used to read aloud to them. After my mother died I
built the wagon to suit my own ideas, bought a stock of books from a
big second-hand store in Baltimore, and set out."
Back then, the notion of a bookshop that went to where the readers were
wasn't revolutionary. Traveling salesmen of all descriptions plied
their trades from house to house, farm to farm. Maybe a little
Parnassus spirit is worth considering again. For different reasons,
Mystery Lovers Bookshop and Pass Christian Books have found ways to
build their online wagons and "set out." Both are on
my "Favorites" list.--
Robert Gray